FAQ
Before your rental
You’ll need a valid driver’s license, a major credit or debit card, and be at least 23 years old.
Our rates typically include basic insurance, taxes, registration fee and 400km/day unless stated otherwise. Check the booking details for specifics.
Basic coverage is included, but we recommend full coverage for peace of mind. You can add it during booking or at pickup.
Yes, you can add one additional driver for free. They must meet the same requirements as the primary driver.
We offer vehicles ranging from compact cars and SUVs to minibuses.
Yes, cancellations or changes can be made up to 48 hours before your pick-up time without penalty.
We operate on a “SAME-TO-SAME” policy: you return the car at whatever level you got it.
During your rental
Check if everyone is ok, call emergency services then contact us to deal with the process following.
Yes, you can extend your rental by calling, sending us a WhatsApp message or visiting our website before your scheduled return.
Most rentals include a 400km/day limit. Check your contract or ask our team if you’re unsure.
Yes, with prior approval and an additional fee, depending on the distance and location.
Yes, you can request a vehicle change if there are mechanical issues or if an upgrade is available.
After your rental
Late returns will incur extra charges. A grace period of 3 hours is allowed, but it’s best to notify us in advance if you’re delayed.
Deposits are typically released within 3–10 business days after the vehicle is returned in good condition.
Contact our customer service immediately. We’ll do our best to locate and return lost items.
Receipts are emailed to you after drop-off.
No worries — we’ll handle refueling for you, but a service fee will apply.
Yes, cancellations or changes can be made up to 48 hours before your pick-up time without penalty.
We operate on a “SAME-TO-SAME” policy: you return the car at whatever level you got it.
